International Shipping Policy

Please be aware that your package may be subject to a customs fee, which can add up to 25% to your order. You can access and pay any customs charges by entering your tracking number on the website of the carrier used for shipping.

• All orders are shipped within 1–4 business days of purchase.
• You will receive an email confirmation as soon as your items are ready to ship.
• You can also view your order's status by clicking the "View your order" button in your confirmation email.

Israel Shipping

Shipping within Israel is a flat 20 NIS for the entire country, shipped via דואר ישראל (Israel Post). A free pickup option is also available in Givat Hamivtar, Jerusalem.

Lost/Stolen Package Policy

If you are experiencing any difficulties with your package, you must contact the carrier directly.

If the package is lost, please file a claim and email the documentation to orders@thetieurknot.com. Please allow up to 4 weeks for the shipping carrier to locate the package. If 4 weeks pass with no resolution, please contact us to discuss compensation.

If tracking incorrectly alerts that a package was delivered, please allow up to 3–4 business days for the package to show up, then reach out to the post office directly. Tie Ur Knot does not compensate for stolen packages.

Return to Sender Policy

If a package is returned to sender, we will contact you for the correct address. Unless the issue with the order is due to the company's negligence, the shipping cost is covered by the customer, who pays for shipping upon purchasing the product.